Returns, Replacements, and Refunds - Your Satisfaction, Our Priority
How do I return an order purchased from Honey Luscious?
At Honey Luscious, ensuring your satisfaction is our goal. If you wish to return or exchange a product, follow these easy steps within 5 days of receiving your order:
Contact Us: Email our Customer Support team at contact@honeyluscious.shop within 5 days of order delivery.
Provide Details: Share your order ID and reason for return. Attach clear images of the product, showcasing the batch number and invoice.
Pickup Process: We’ll arrange product pickup within 4 – 7 business days. Ensure the products are in original packaging with seals, labels, and barcodes intact.
Under what conditions will a return not be accepted?
Returns won’t be accepted under the following circumstances:
- Missing original packaging, including price tags, outer packaging, freebies, and accessories.
- Tampered serial number.
- Altered product composition.
- Initiated after 30 business days from delivery.
- Free products provided by Honey Luscious.
What if I receive a damaged or wrong product?
We strive for quality, but if your product is damaged or incorrect, here’s what you can do within 5 days of delivery:
Contact Us: Email us at contact@honeyluscious.shop within 5 days of delivery.
Provide Details: Share your order ID, product images, and the invoice. Clearly show batch details in the images.
Pickup Process: We’ll arrange product pickup within 4 – 7 days. Refund or replacement initiated upon receiving intact products.
Do I return the free gift with the product?
Yes, the free gift is part of the order. Return it with the original packaging, seals, labels, and barcodes intact.
Can I return part of my order?
Certainly! You can initiate a return for any individual product. Ensure it’s returned with original packaging, seals, labels, and barcodes intact.
How will I get refunded, and how long does it take?
Refunds are processed within 2 – 5 days of receiving and verifying products at our warehouse:
- Credit/Debit Card: Refunded within 2 – 5 days to the same account.
- Cash on Delivery: Bank transfer initiated within 2 – 5 days upon receiving bank details.
Refund Policy
Refunds are possible in case of:
- Order cancellation before shipment.
- Customer refusal to collect the delivery.
- Customer unavailability during delivery attempts.
- Wrong/unreachable delivery address.
- All refunds align with the mode of payment. Changes to this policy will be posted on our website without prior intimation.